Now granted, my little business was still very new, and I wasn't as experienced as I am now, but I also didn't have any other orders that week. So I worked extra hard on her cake, and even had my friend Rita help me with it. It's certainly not perfect, but at the time it was probably the most difficult cake I had ever made.
And then the big day came; pick-up day. The customer came in and we basically unveiled it like it was a new line of shoes! And she said "Hmmm... that's nice". What - nice?!? I charged you for a basic sheet cake and I gave you this 3D castle cake! That's got to be better than "Hmmm..." right?
I was SO crushed, but I still give clients a little extra from time to time. You just have to realize that not every customer will be wowed by your work, even when you've given them way more cake than what they were expecting. To us it's our livelihood, the outlet for our artistic passions, but to some it's just a birthday cake.
Have a great week!
